Shipping information
Shipping details
Special cases
Seeds
Seeds can be delivered everywhere except the French overseas territories (DOM-TOM), where they are blocked by customs.
Klamath
Klamath can only be delivered in mainland France with Chronopost, as it is a frozen product.
Coconuts
Coconuts can only be delivered in France and neighbouring countries, for preservation reasons.
Coconuts in Switzerland
To receive coconuts in Switzerland, please join the Facebook group « Commandes groupées de noix de cocos fraîches biologiques » (group orders of fresh organic coconuts): standard carriers cannot handle this fragile product.
Deliveries and returns
The transport of your parcel
The transport of your parcel
Orders are processed as soon as payment is received. Shipping times may vary from 48 hours to 7 working days. An estimate of the preparation time is shown before you pay for your order.
Once your order has been prepared, you will receive an email telling you that your parcel has been shipped, followed by another email with the tracking number.
Split orders
Heavy products are shipped on their own; in that case your order is split in two. Before making any claim, check that the items delivered match the delivery note included in your parcel: your order may have been split in two and you will receive the missing products in a second shipment.
Some fresh products such as coconuts, mangoes… are available on pre-order only and are shipped as they arrive. If you have ordered other products, your order will be split: you will first receive the other products, then the coconuts or mangoes when they arrive.
Out of stock
If a product is out of stock, your order will be shipped in one go once we have been restocked. If a product is out of stock for more than a week, we indicate the restocking date on the corresponding product page.
Sea vegetables are supplied just-in-time to guarantee maximum freshness, and they may occasionally be out of stock for a few days. In that case, your order will be shipped in one go once we have been restocked.
Restocking dates, shipping times and delivery times are given as an indication only: no compensation can be claimed for any delay.
14 days to change your mind
In accordance with Article L 121-16 of the French Consumer Code, you may return your parcel (except fresh products) in perfect condition, in its original packaging and at your own expense, within fourteen working days of delivery, for an exchange or a refund, minus the shipping costs if any were charged.
Please keep the delivery note for the return and enclose it with the return parcel. If your parcel arrives damaged, please accept it and write to us about the damage within 5 working days.
For more information, please refer to the Terms and conditions of sale.
Before making a claim
Before making any claim, check that the items delivered match the delivery note included in your parcel.
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If your parcel arrives damaged, accept it and write to us about the damage within 5 working days.
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For a return or a claim, please first contact our customer service at sav@biovie.fr, who will tell you how to proceed.
Choose from our carriers
A wide choice, to deliver everywhere
DPD
Flexibility. The most widely used fast carrier.
Chronopost
The fastest carrier in France, 24h (non-contractual); the only possible shipping method for Klamath algae.
Lettre Suivie
For single books, wraps and nori sheets: 24h.
DHL
Allows shipping up to 70 kilos in France, in Europe and worldwide thanks to several options (DHL Eco Europe, DHL Express Europe and DHL Express World).
Mondial Relay
The most economical but slowest shipping method, 72 hours to 10 days. No delivery of fresh or frozen products.
Colissimo
Used for shipments to neighbouring European countries, Switzerland and the French overseas territories (DOM-TOM).
Pallet
Orders over 70 kilos are shipped on a pallet, in France only. For delivery in Europe, please contact customer service for a quote.